Chatlyst Conversation Hub
One Inbox. Every Channel. Zero Switching.
WhatsApp, Facebook Messenger, Web Chat, Email, and WeChat — unified in a single workspace. Your agents see every conversation. Your customers never repeat themselves. Your AI responds in 30 seconds on every channel. How Chatlyst Conversation Hub Works?
Stop switching tabs. Start serving customers — on every channel they use
Chatlyst Conversation Hub brings WhatsApp, Facebook Messenger, Web Chat, Email, and WeChat into a single, unified inbox. Your agents no longer waste 15+ hours a week bouncing between browser tabs, native apps, and disconnected dashboards. Every conversation lands in one place, with full history intact — so when a customer switches from WhatsApp to email to web chat, the thread never breaks. Auto-containment hits 92% across all channels, meaning the majority of inquiries resolve without human intervention at all. One inbox. Every channel. Complete visibility.
Every customer detail your agents need — already there before they type a word
When an agent opens a conversation, they don't just see the latest message. They see the full picture: purchase history, sentiment scores, past interactions, order details, and internal notes — all attached to the ticket and visible across every channel. First Contact Resolution climbs from 62% to 83% when agents have unified context at their fingertips. CSAT jumps from 65% to 95% because customers never have to repeat their story. Smart routing automatically assigns conversations to the right agent based on that full context — language, topic, urgency, and customer value included.
One AI brain. Five channels. 30-second response time — everywhere
Chatlyst's AI doesn't sit on one channel. It powers intelligent, consistent responses across WhatsApp, Facebook Messenger, Web Chat, Email, and WeChat simultaneously — all from the same knowledge base and brand voice guidelines. Routine inquiries? 95% auto-resolved, regardless of which channel they land on. Response time averages 30 seconds on every platform, not just the best-supported one. The AI detects incoming language automatically and switches between Cantonese, Mandarin, and English mid-conversation without agent intervention. Your brand sounds like your brand everywhere.
AI handles the routine. Humans handle what matters. Handoff takes one click
Not every conversation belongs with a bot. Chatlyst's smart escalation triggers detect when a conversation needs a human touch — VIP customer flags, negative sentiment spikes, sensitive keyword matches, or time-based rules (your call). When escalation fires, the full transcript, context tags, sentiment history, and bot interaction summary travel with the ticket. The human agent sees everything at a glance, including suggested responses. Resolve the issue, close the loop, and hand back to AI for follow-up or satisfaction collection. No context lost. No customer repeating themselves. No friction.
True Omnichannel Unification
Stop switching tabs. Start serving customers — on every channel they use.
- Cut agent tab-switching time by 15+ hours per week — more time for actual customer conversations.
- Customers move between WhatsApp, email, and web chat without ever repeating their problem.
- 92% auto-containment rate means most inquiries resolve themselves before an agent even sees them.
- One training program for one inbox — onboard new agents in hours, not weeks.
Context That Persists
Every customer detail your agents need — already there before they type a word.
- First Contact Resolution jumps from 62% to 83% because agents have full context from the first reply.
- CSAT scores climb from 65% to 95% when customers never have to repeat themselves.
- Smart routing automatically assigns tickets by language, topic, urgency — no manual triage needed.
- Internal notes, order history, and sentiment scores travel with the ticket across every channel switch.
AI-Powered Responses Across Every Channel
One AI brain. Five channels. 30-second response time — everywhere.
- 30-second average response time on WhatsApp, Messenger, email, web chat, and WeChat — guaranteed.
- 95% of routine inquiries auto-resolved without a human agent touching the ticket.
- Brand voice stays locked in across all five channels — no tone drift, no inconsistency.
- Automatic language detection switches between Cantonese, Mandarin, and English mid-conversation.
Seamless AI-To-Human Handoff
AI handles the routine. Humans handle what matters. Handoff takes one click.
- Smart triggers auto-escalate on VIP flags, negative sentiment, keywords, or time rules — no monitoring needed.
- Full conversation transcript and context attach automatically when a ticket reaches a human agent.
- Agent sees sentiment flags, bot summary, and suggested responses before typing a single word.
- Handoff back to AI after resolution means follow-ups and CSAT collection happen without agent effort.
Frequently Asked Questions
Quick Answers to Your Most Common Questions
Stop Switching Tabs. Start Closing Tickets.
Give your agents the unified inbox they deserve. Streamline your support across every channel with Chatlyst Conversation Hub.