July 2026 Chatlyst Updates: Stress-Test Your Bot & Re-Engage on WhatsApp
Jul 30, 2026
By Edith Clementine
See what's new in Chatlyst and what we're gradually rolling out this month. ✨
This month, we are thrilled to introduce two major features designed to give you more control over how you test your automation and connect with your customers: Auto Test for chatbots and WhatsApp Marketing Templates.
Here is everything you need to know about our latest release.
1. Auto Test: Stress-Test Your Chatbot Without Typing a Word
Building a smart chatbot is only half the battle. The other half is ensuring it behaves perfectly in the wild. Historically, testing a bot meant spending hours manually typing out dozens of messages, trying to think like a frustrated customer, and hoping you caught every edge case.
Not anymore.
Auto Test is a fully automated dialogue simulation tool designed to help you evaluate, train, and perfect your Chatlyst bot before it ever interacts with a real customer.
How It Works
Auto Test runs a complete, back-and-forth conversation between your chatbot and an AI-simulated user. Instead of manually clicking and chatting, you simply configure the exact testing conditions you need, and the system handles the entire exchange.
- The Persona: Define exactly who the simulated user is and how they act.
- The Scenario: Give the user a specific goal. Scenarios act like script prompts—ranging from common e-commerce returns to complex SaaS troubleshooting.
- The Language: Seamlessly test localized bots in multiple languages, including English and Traditional Chinese.
Turn Insights into Instant Training
Testing is only valuable if it leads to improvement. After a simulation finishes, jump straight into your History to read the full message-by-message transcript.
As you evaluate how accurately the bot managed context, you can actively train it by rating each response with a thumbs up or thumbs down. Logging a negative rating continuously trains the system on what is helpful, closing knowledge gaps before your bot goes into production.
2. Re-Engage Customers Anytime with WhatsApp Marketing Templates
WhatsApp is an incredible channel for customer support, but its strict 24-hour messaging rule can be limiting. If a customer hasn't replied in the last day, standard messages are blocked.
To help you proactively reach out and bypass this window, we are introducing WhatsApp Marketing Templates directly within Chatlyst. These pre-approved message layouts allow you to re-engage customers at any time.
Smart Personalization at Scale
Nobody likes a generic "Hello Customer" message. Chatlyst templates support both positional and named parameters (like {{customer_name}}), allowing you to automatically map data directly from a user's standard profile fields or custom CRM attributes.
Seamless Sending from the Chat
You don't need to navigate away from an active conversation to send a template. If you are chatting with a customer and notice the 24-hour window has closed, Chatlyst will automatically prompt you to use a template.
Ready to Get Started?
At Chatlyst, we're committed to helping you maintain your brand's unique voice—no robotic replies here.