July 2026 Chatlyst Updates: AI-Powered Customer Attributes and Profile Management

See what's new in Chatlyst and what we're gradually rolling out this month. ✨

While we are introducing several new tools to help you organize customer profiles, the highlight of this release is our new Auto-Update Customer Attributes feature. Here is a look at how it works to save your team time, plus a quick roundup of our other profile management updates.

Eliminate Manual Data Entry with Auto-Update Customer Attributes

Keeping customer profiles current takes time and leaves room for human error. To solve this, Chatlyst can now automatically parse your customer interaction logs to extract and update attribute values behind the scenes.

This goes beyond standard contact info. Chatlyst allows you to set up highly specific custom attributes tailored to your business. As long as your custom attribute descriptions are clear, Chatlyst will use them as a reference to automatically fetch and update the right details directly from ongoing conversations.

Because most chats naturally include a customer's name and basic details, this feature significantly reduces anonymous records in your Chat section. Your profiles stay perfectly synced—with zero manual data entry required.

Managing Update Frequencies and AI Credits

You have full control over when and how these automated updates occur. Here is what you need to know before enabling the feature:

• Flexible Frequencies: You can set the auto-update to run every 3, 6, or 9 hours based on your team's needs.
• Clear Credit Visibility: Activating the automated update feature utilizes your AI Response credits. While a typical bot message uses 1 credit, interactions with Auto-Update enabled will require 2 credits—accounting for both the bot's reply and the background attribute synchronization.
• No Interval Charges: Setting the update to run every 3 hours does not mean credits are automatically charged every 3 hours. Credits are only consumed when an AI response or an attribute update is actually generated.

More Updates: Better Profile Management

To complement our new Auto-Update capabilities, we have completely revamped how you manage, filter, and view customer records:

• Get the full picture: You can now access a comprehensive Customer Details view right from the conversation panel. Instantly check contact info, leave private internal team notes, and view crucial platform context (like the customer's source and background) to troubleshoot issues faster.
• Find exactly who you need: We have launched a brand-new Customers page—your dedicated central hub for searching user profiles. Layer powerful custom attribute filters and use flexible operators to drill down into highly specific customer segments.
• Keep records clean and organized: Managing fragmented profiles is now a breeze. Use the Link ID feature to connect a new messaging channel to an existing profile, or use Merge Profile to combine duplicate records into a single, reliable source of truth.

Ready to Get Started?

At Chatlyst, we're committed to helping you maintain your brand's unique voice—no robotic replies here.

Try out Chatlyst for free today to see our human-grade AI in action and revolutionize your customer support today!